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How to Save on your SMB Telecom Expenses

Posted by Keith Lopez on Feb 1, 2018 1:55:38 PM

SMBs today need to remain competitive or risk being left behind in today’s fast-paced global business environment. Savvy business owners should always be looking for ways that they can reduce costs and improve workforce productivity in an effort to stay lean and advance in their industry.


Historically, telecom is an area in which SMBs have been forced to make a significant investment. Considering the range of modern solutions that are available, handsets, specialized equipment, dedicated lines, and advanced features each carry with it an ongoing expense, some of which is largely unnecessary.


Modernization: The First Line of Telecom Cost Reduction

If you are still using a legacy PBX system, modernization to VoIP can not only reduce your operating costs by a drastic margin but it can also offer your team a wide range of new tools that will help them be more productive, more efficient, and more collaborative – all of which will give you a distinct advantage when it comes to how you do business, both internally and on the customer-facing side.


VoIP saves money on advanced calling and collaborative features, as these can be managed and/or added from a web-based dashboard without the need, wait, and expense of a service call. Call quality is better, more reliable and you can connect your phone system to your CRM and/or Microsoft Office solution. You might even decide to conquer new markets by deploying local numbers in new cities or countries. Once your telecom system is modernized, the difference you will see in your bottom line will be almost immediate!


Telecom Audit: An Ongoing Cost-Reduction Strategy

Your telecom costs are not limited to what you pay your telephone provider. The bills you pay for internet, data use, mobile, and even your network provider can sometimes contain errors – ongoing, costly errors that can add up over time.


An independent telecom audit will ensure that you are paying only for the services you use and will identify extraneous charges that you shouldn’t be seeing at all.


Benchmark and Re-negotiate

Benchmarking your telecom costs against standards in your area and across the nation will ensure you are being charged fairly for your telecom service delivery and maintenance contracts. As the telecom climate is highly competitive these days, when these contracts come up for renewal, you may be in a position to renegotiate and lock in significantly better rates.


How ITS can help

At ITS, we know that you have better things to do than worry about your telecom spending. Our telecom audit is risk-free; if we are unable to find ways for you to save, you don’t owe us a thing! However, we are confident that we can show you ways in which you can reduce your costs and improve your bottom line – all without any disruption to your day-to-day business processes. We work with small to medium-sized businesses nationwide and would love to tell you more about how we can help.


To learn more, schedule an audit today.

Topics: telecom expense management

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